Replacement/Refund Policy

At Oh Soy Amazing, we value your satisfaction and strive to provide high-quality products. Our refund policy is designed to be fair and transparent, ensuring a positive experience for our valued customers.

1. Eligibility for Refund:

• To be eligible for a refund, the item must be unused and in the same condition as received. It must also be in its original packaging. Reason for refund does not include slight imperfections due to colour variations or air bubbles within the products.

2. Time Frame:

• Refund requests must be submitted within 7 days after receiving your order. After this period, unfortunately, we cannot offer a refund.

3. Refund Process:

• To initiate a refund, please contact our customer service at admin@ohsoyamazing.co.za. Provide your order number and details regarding the reason for the refund request.

4. Return Shipping:

• Customers are responsible for the cost of return shipping. Shipping costs are non-refundable.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. This does not include slight imperfections due to colour variations or air bubbles within the products. We will arrange for a replacement. For replacements, the same guidelines apply as outlined in our refund policy.

By making a purchase with Oh Soy Amazing, you agree to and acknowledge our refund policy.